Office Hours & Location
North Point Pediatrics is located at:
3180 North Point Pkwy, Ste 410
Alpharetta, GA 30005
Our office hours are Monday through Friday, 9 am until 5 pm. We close for lunch daily from 12:30 pm until 1:30 pm. Our answering service is available to take your emergency calls when our office is closed.
If you have a life threatening medical emergency, please call 911. If, after our regular working hours your child needs to see a physician, please take your child to the Scottish Rite Emergency or an urgent care center.
Appointments & Cancellations
We make every effort to honor all time commitments and request that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. It is extremely important that all patients honor their reserved appointments. Failure to do so deprives other patients from receiving needed care in a timely fashion. Our office policy stipulates that failure to give sufficient warning of inability to keep a scheduled appointment you will be charged a $35.00 fee. (24 hours advance notification during office hours)
After the third occurrence you will be charged an additional $75.00. This charge is in accordance with our office policy for all patients and is to be paid prior to the scheduling of a new appointment.
In the event you arrive 15 or more minutes late for a previously scheduled appointment, we will have to reschedule your appointment for another time.
If your child is ill and needs to see a physician, please call as early in the day as possible so we can schedule an appointment to see your child that day. Our phones open at 8:30 am each morning.
School & Camp Forms
Due to the overwhelming demand for physical, immunization forms, etc… we are asking that you give at least 5-7 business days advance notice to prepare the forms. We will do our best to get your information to you as soon as possible.
Thank you for understanding
Physical Forms Requests will require a payment of $10 per form at the time of the request.
Camp forms $10
504 plans will be a charge of $10.
Due to the complexity of Katie Beckett forms there will be a $25 fee.
Please allow us 5-7 business days. Once completed, we can have the forms available for you to pick up at the office or we can return the forms to you by mail or by fax.
You do have the option to have the form expedited for a fee of $25 We will get you the form within 2 business days.
Physician On Call
For your convenience, a physician is on call twenty-four hours a day, seven days a week. After hours, one of our physicians is available to give advice for emergency calls. However, we do not prescribe medication or give refills over the phone.
During regular office hours, our staff consisting of Registered Nurses and Pediatric Medical Assistants will handle any questions you may have.
Prescriptions can only be refilled during normal office hours. The on call physician will not prescribe or refill any medication after office hours. When calling in for a refill, the required time needed is 5-7 business days to complete your request. Our office will make every effort to handle your request in the shortest time possible. When you are calling to renew a prescription, please leave the name and the phone number of your pharmacy along with the name of the medication, dosage and quantity. No prescriptions for any scheduled medication such as narcotics, Ritalin or Adderall will be renewed over the phone.
Well Child Visits
Well child visits are most important to monitor the growth and development of your child. This is where we will discuss such issues as feedings, sleep and behavior. They are scheduled at 3 - 10 days of age, 1, 2, 4, 6, 9, 12, 15, 18, 24 and 30 months. These visits continue yearly thereafter. We do require you to keep these appointments to ensure the healthy development of your child. We recommend scheduling your well child visits 8-10 weeks in advance.The first three appointments are of the utmost importance, so you will need to make these appointments as soon as possible.
Insurance & Payment Policy
If you are insured by one of the plans in which we are a participating provider, we will gladly follow the contractual arrangements. You must have your plan ID card at the time of each visit and must be prepared to pay your co-pay, deductible or any services that are not covered by your insurance. We are pleased to accept cash, check, MasterCard, Visa or Discover for your convenience. If you are on a plan for which we are not providers, our business office will be happy to provide you with the necessary paperwork for you to file with your insurance company. Our business office is available to answer any questions you may have regarding your account or insurance coverage.
When requesting your child(ren)'s medical records to be transferred to another physicians office, please be advised that the required time needed to complete your request is 2 weeks. In the event you are requesting copies of the medical records yourself, there will be a fee per child in accordance with Georgia Statute 31-33-3. We will make every effort to complete your request in the shortest time possible.